1. Introduction
Welcome to Pixo. Your privacy is important to us. This Privacy Policy explains how we collect, use, process, and protect information when you use our mobile application and related services.
By using Pixo, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the app.
2. Information We Collect
2.1 Photos and Videos
Pixo may request access to your photo library in order to provide features such as:
- "On This Day" memory viewing
- Photo and video organization
- Duplicate and similar photo detection
- Screenshot, blurry photo, and live photo review
- Video compression
- Video to Live Photo conversion
- Album health analysis
Your photos and videos are processed locally on your device. We do not upload, store, sell, or share your personal photos or videos on our servers.
2.2 Photo and Video Metadata
To support features such as travel albums, date-based memories, and media organization, Pixo may process metadata associated with your photos and videos, such as:
- Creation date
- File size
- Media type
- Duration
- Photo or video location metadata, if available in your media library
This information is used only to organize and display your media inside the app. We do not use this data to track your real-time location.
2.3 Device and Technical Information
We may collect limited technical information to improve app performance and reliability, such as:
- Device model
- Operating system version
- App version
- Language and region settings
- Crash logs
- Diagnostic data
- Performance data
This information helps us fix bugs, improve stability, and optimize the user experience.
2.4 Usage Data
We may collect general app usage information, such as:
- Features used
- Screen interactions
- Session duration
- App performance events
This data is used to understand how users interact with Pixo and to improve our product. We do not use this data to access your personal photos or videos.
2.5 Information You Provide
If you contact us for support or feedback, we may collect the information you choose to provide, such as:
- Email address
- Support messages
- Feedback
- Screenshots or files you voluntarily send to us
We use this information only to respond to your request and improve our services.
3. How We Use Information
We use information for the following purposes:
- To provide photo and video organization features
- To detect duplicate, similar, blurry, or large media files
- To compress videos and create Live Photos
- To display date-based memories and travel albums
- To improve app performance and user experience
- To troubleshoot bugs and crashes
- To respond to customer support requests
- To analyze aggregated and anonymized usage trends
4. Local Processing
Pixo is designed to process your media locally on your device whenever possible. Your personal photos and videos are not uploaded to our servers for cleaning, organizing, compression, or Live Photo creation.
Certain third-party services used for analytics, crash reporting, or payment processing may process limited technical or usage data as described in this policy.
5. Third-Party Services
Pixo may use third-party services to help us operate and improve the app, such as:
- Analytics services
- Crash reporting tools
- Subscription management tools
- App performance monitoring tools
These services may collect limited device, diagnostic, and usage data. They do not receive your personal photos or videos from Pixo.
We require third-party service providers to process data only for the purposes described in this policy and in accordance with applicable privacy laws.
6. Subscriptions and Payments
Pixo may offer paid subscriptions or in-app purchases. Payments are processed by Apple through the App Store. We do not collect or store your payment card details.
Apple may process payment information according to its own privacy policy and App Store terms.
7. Data Retention
Photos, videos, and media analysis results are stored locally on your device and remain under your control.
Support messages and diagnostic data may be retained for as long as necessary to provide support, improve our services, comply with legal obligations, or resolve disputes.
8. Data Security
We take reasonable measures to protect your information from unauthorized access, loss, misuse, or disclosure.
However, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security, but we work to protect your information using commercially reasonable safeguards.
9. Your Choices and Rights
Depending on your location, you may have rights to:
- Access your personal information
- Request correction or deletion
- Withdraw consent
- Object to certain processing
- Request information about how your data is used
Because most media processing happens locally on your device, you can manage much of your data directly by deleting app data, changing permissions, or removing the app.
You can manage photo access through: Settings > Privacy & Security > Photos > Pixo.
10. International Users
Pixo may be used by users in different countries and regions. By using the app, you understand that information may be processed in accordance with this Privacy Policy and applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions, feedback, or requests regarding this Privacy Policy, please contact us at:
xchimaidanglao@163.com